PayPal opens regional customer support centre

MALAYSIA :: PayPal Inc, an online payments and money transfer service provider, has announced the opening of a regional customer support centre in Malaysia and plans to hire over 300 employees over the next three years.

paypalPayPal, in a statement today, said the new facility will offer services and support for customers across Southeast Asia, as well as provide operational support for the company's global payment service.

"We chose Malaysia because of its highly-skilled, globally competitive and multi-lingual workforce, in addition to a world-class business environment and technology infrastructure," PayPal global customer service and operation senior vice-president John McCabe said.

Meanwhile, Multimedia Development Corporation (MDeC) chief executive officer Datuk Badlisham Ghazali said PayPal's decision to set up a regional facility in Malaysia is a strong endorsement of the country as a vibrant hub for the high-technology industry.

"As a Multimedia Super Corridor Malaysia-status company, PayPal is an important and strategic partner, as we move towards realising the nation's goal of becoming an innovative digital economy," he added.

Based in Kuala Lumpur, PayPal's new customer support centre is currently hiring for a wide range of positions, including customer service, merchant support and other operational support roles.

The company has other customer support centres located in Shanghai, China, Arizona and Nebraska (US), Dublin (Ireland) and Berlin (Germany). Source: Bernama

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